Centre for Conflict Resolution International
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Centre for Conflict Resolution International
Helping people resolve workplace conflict worldwide


NEW EDITION !
<em>CONFLICT IS FOR THE BIRDS!</em> CONFLICT IS FOR THE BIRDS!

Discover the positive potential of conflict in this new edition of our best-selling guide to managing conflict. To order your copy online, visit conflictisforthebirds.com

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Training

Here are CCR International's most requested Training Programs. They can be customized to meet the unique needs of your organization.

Managing Issues, Problems and Crisis in the Workplace
View Course Outline (PDF – 114 KB)

Discover how to utilize CCR International's Conflict Diagnostics Model to diagnose critical work issues and develop effective action plans to de-escalate and resolve workplace issues, problems and crises.

Conflict is for the Birds!
View Course Outline (PDF – 230 KB)

Recognize your conflict management style - its benefits and challenges. Learn to use a variety of styles for success in resolving conflicts.

Conflict Resolution Skills
View Course Outline (PDF – 230 KB)

Improve your ability to deal with conflict by understanding how conflict occurs, why it escalates, and what steps you can take to resolve the situation.

Conflict Diagnostics
View Course Outline (PDF – 229 KB)

Learn to diagnose conflict situations in order to address them appropriately and with the greatest opportunity for successful resolution.

Mediation
View Course Outline (PDF – 229 KB)

Develop skills in assisting parties to resolve their conflicts utilizing the mediation process.

Negotiation Skills for the Workplace

Enhance your negotiation skills by finding win-win solutions that meet everyone's interests.

Coaching for Conflict Management
View Course Outline (PDF – 230 KB)

Utilize coaching techniques to assist others in addressing conflict productively.

Facilitation for Conflict Management
View Course Outline (PDF – 230 KB)

Acquire new skills and tools for facilitating group conflict resolution processes.

Personalities and Conflict
View Course Outline (PDF – 3,978 KB)

Discover how and why personality clashes exist, how to deal with them, and how to prevent them.

Diversity and Conflict

Optimize the potential of a diverse workplace while minimizing negative conflicts.

Fundamentals of People Management: Skills for Supervisors


Communication: Building Relationships that Work


Negotiation: Building Innovative Solutions


Resolution: Building Responsive Systems


Don't see a course that meets your needs? CCR International has extensive experience in the design and development of Training Programs related to workplace conflict including topics such as: Building a Respectful Workplace, Harassment Prevention, Communication Skills, and Leadership Skills.