Our Story…
CCR International was founded by Nabil Oudeh in1993 with the vision of bringing together the best practices of alternative dispute resolution and organizational development to prevent, manage, and resolve workplace conflict. Nabil had a vision to demystify conflict and create functional harmony by bridging the gap between parties in conflict.
Our team is comprised of professionals with expertise in areas such as workplace assessment and restoration, coaching, facilitation, training, mediation, investigations, diversity, equity, and inclusion, organizational development, and labour relations.
Nabil Oudeh—Founder and President
Nabil Oudeh is President and Founder of Centre for Conflict Resolution International Ltd (CCR International). He has over 30 years of experience in the Conflict Resolution field. He holds a Masters Degree in Peace Studies / Conflict Resolution, is a Chartered Mediator through the ADR Institute of Canada, an Honoured Fellow with the Canadian Institute for Conflict Resolution, and Professional Speaker on Alternative Dispute Resolution around the globe.
Nabil Oudeh leads CCR International’s Assessment, Restoration, Design and Delivery Teams. In this role, he has done significant work in the areas of organizational assessment, issue analysis, training, mediation, facilitation, investigation, organizational development, as well as leadership development and coaching. He has assisted organizations in identifying and addressing a multitude of fractious issues including change and transition, employment issues, restructuring, mismanagement, interpersonal issues, ethics and standards, team morale and productivity, communication, organizational structure, diversity, and racism.
His extensive knowledge of global trends, organizational systems, government issues and corporate dynamics, positions him as a leading authority on resolving conflict in the workplace. He is a sought after speaker as a leading authority on mediation, appropriate responses to conflict and organizational conflict issues. As well, his extensive research and understanding of conflict resolution initiatives has brought him recognition as an effective advocate of international and cross-cultural conflict resolution processes.
Mr. Oudeh provides consultation services to organizations in both the private and public sector throughout Canada, the United States, and internationally. He has trained thousands of professionals and laypersons in the field of Alternative Dispute Resolution. He is co-author of the Canadian best-selling book “Conflict is for the Birds: Understanding Your Conflict Management Style.” (ISBN 0-9731646-2-X)
Gayle Wiebe Oudeh—Director, Leadership Development
Gayle Wiebe Oudeh has over 20 years experience in organizational leadership and is a seasoned coach, trainer, and mediator. Gayle utilizes her expertise in interpersonal dynamics, team development, leadership development and organizational systems in her work with Executives, Managers, and teams as they deal with difficult issues, people and choices in the workplace. Gayle specializes in coaching individuals in high-intensity situations, providing insight and feedback to individuals in times of stress, change and conflict. Her coaching programs focus on the current needs of the client as well as their long-term objectives, allowing for in-depth exploration and insight as well as realistic goal setting and accountability.
In addition to her coaching work, Gayle has designed and facilitated numerous courses on subjects such as communication, problem solving, conflict management, personality differences, and diversity in the workplace. Gayle is a frequent keynote speaker as well as radio and television guest on these subjects. Her dynamic and totally interactive presentations have captivated audiences internationally.
Vanessa Alexander - Director, Workplace Restoration
Vanessa Alexander has more than 10 years’ experience in the field of Conflict Resolution with a focus on conflict analysis and dialogue facilitation. Vanessa has facilitated multi-party group processes and is comfortable working in tense or challenging group dynamics as well as with leaders. Vanessa tailors her solutions to the client’s needs and prioritizes working towards building the fundamental skills in communication, teamwork, leadership, and relationship building.
Vanessa has worked with a range of professionals both in the private and public sectors on conflict management and corporate responsibility. She has worked at every stage of a conflict management process from assessing problem areas to facilitating group dialogues and mediation to developing grievance systems and other tools to prevent future challenges.
Vanessa has a graduate degree in Conflict Resolution from the Department of Law at SOAS, University of London in the UK and has been involved in coordinating research projects on conflict dynamics in the Niger Delta among others.
Dianne D'Elia - Director, Coaching and Training
Dianne D’Elia has a M.A. in Peace, Conflict and Development and is a Certified Third-Party Neutral with over 16 years of experience working with clients in clinical social work settings and as a workplace conflict consultant, coach, & trainer.
Since beginning her career, she has obtained specialized Conflict Resolution Training, Family Mediation training, and years of hands-on practical experience managing and facilitating psycho-educational counselling programs. She has also delivered counselling and coaching services to adults and youth clients both in one-on-one and group settings. Dianne has worked with non-profit organizations, government, schools, and in international community settings.
Dianne has experience in working with clients that face multiple challenges, including dealing with topics such as: conflict dynamics, leadership development, mental health, unconscious bias & racism, bullying, anger management, gender violence, criminal involvement, disability, and addictions.
Dianne uses her extensive knowledge of mental health, coaching, and conflict dynamics to help understand client needs and provide client focused and meaningful interventions. She has a broad range of experience working in challenging and high-intensity situations and prides herself in being able to build trust, address client concern and provide meaningful solutions.
Our Guiding Principles
Confidentiality
Confidentiality is a vital piece to our work. It is essential that participants in our processes feel they can be truthful and candid without fear of reprisal. Our data collection policy with Workplace Assessments and Workplace Restorations involves reporting on trends and patterns and does not personally identify individuals in our reports.
Transparency and Trust
Good communication is a trust-builder. Trust is a key building block in creating a positive and productive workplace. Our communication with the client is always open, clear, and transparent, which in turn establishes trust in the process.
Understanding
Resolving issues is about building understanding so that current issues can be resolved, and potential conflicts can be prevented. We work with clients to identify underlying issues to ensure broad understanding of the challenges and possible solutions.
Client-Centered & Inclusive
We design processes that are tailored to meet client needs. We believe everyone should feel safe to bring their full selves to the process. We dedicate ourselves to helping build strong inclusive teams with versatile and effective practical skills.
Curiosity & Impartiality
Our values are grounded in taking an open-minded, curious, non-judgmental, and impartial approach in all of our processes. We value the opinions, lived experiences, and perspectives of participants in our approach so that we maintain the integrity of those participating in our processes.
Targeted
Determining the best response to conflict is an art. We work diligently with our clients to identify underlying issues and find the most appropriate tools and strategies that produce the most effective results for the organization. We use proven processes that enable best practices for success and sustainable growth.